FAQs

When I will receive my order?

Being a tiny indie newcomer, we'll be using preorders to handle our very first batch. Because of this, please give us a bit of wiggle room to process orders and manufacture.

PLEASE NOTE, ONCE AN ORDER HAS BEEN SHIPPED IT BECOMES THE RESPONSIBILITY OF THE POSTAL SERVICE, WE CANNOT OFFER REFUNDS ON PARCELS THAT HAVE BEEN MARKED AS DELIVERED.

 

Can I cancel or Change my order?

You can cancel or change your order if it has not yet gone through production.

Once the item has been manufactured or despatched we are unable to cancel or make amendments.

Once an item is processed the materials, labour & handling have already been paid for and this is a cost we cannot cover as a brand new small business.

My address needs updating or has been entered incorrectly, how can I change it?

Please double check your address is correct before ordering!

If you have already ordered & your address needs to be updated, please get in touch as soon as possible & we will amend it for you.

We are unable to cover shipping costs for items 'returned to sender' due to incorrect information, if this happens you will need to pay a second fee to have your items sent back out.

We cannot amend an address once the order has been shipped.

Do you ship worldwide?

Not yet but coming soon! 

Which size should I order?

Please double check the size chart on each individual product page before ordering! 

Don't hesitate to get in touch if you require sizing advice, we are happy to help!

How can I get in touch?

For all queries, please use the contact form! 🤟

RETURNS POLICY (please read before ordering):

Due to the small nature of our business & as our items will be preordered and made for you, we are unable to offer monetary refunds for general issues at this time.

Please get in touch within 14 days of receiving your item if you wish to exchange for another size (stock permitting) or return for store credit.

We cannot cover the cost of return postage so please make sure you order according to our size chart!

Returned items will be checked for their condition prior to processing store credit.

If the item is faulty or there has been an error in production we are happy to help! Simply email us some photos of the faulty item and a replacement will be sent out ASAP.